Dear Telecom Professional,

thank you for considering our company to provide you with your wholesale telecom minutes.

Please allow me to take a moment to explain our experiences with clients and carriers.

As we have been in telecoms since the early 90s we understand that all our customers want/need the highest quality at the lowest price and we The situation however dictates that as we have many varying clients we have discovered that one size doesn't fit all.
Therefore, if we are to work together, we need to cut through the smoke and determine where to start . Our solution to this is to provide 2 rate decks; with "wholesale standard" issued at the beginning of each month and "premium" in the middle of the month. Think of these 2 rate decks as "standard" being the minimum wholesale rates and "premium" being the maximum wholesale rates. ( The premium rates have CLI guaranteed which is a must have for some of our Tier 1 or wireless carrier customers)
We know that all wholesale customers have, at one time or another, problems with the quality of the routes in the "standard" rate deck - i.e., grey routes, FAS, low ASR or ACD, etc no matter who their supplier is. Also that the logic also follows that all wholesale customers have problems with the pricing associated with routes in "premium" at some time -   i.e., they buy better since rates are market pricing.

Therefore one size never fits all  because of customer issues such as -  a) calling profile, b) # of vendors/buying power, c) type of customers, retail/wholesale, d) credit issues, e) their testing/routing process, f) size/efficiency of resources, g) technology and quality control, h)  bilateral traffic exchanging or not, i) CLI needs or NOT, j) relationships, etc.

Our solution therefore is CUSTOM ROUTING - this means that we create a customized routing plan for many, if not all, customers where that specific customer's call traffic is sent to specific vendors in a specific sequence  (overflow) based on each customer's  pricing and quality parameters. This requires many vendors to each route and extensive testing.

This custom routing is performed by us during the initial "TEST ROUTING" process before production turn-up when we lock" routing/pricing into place. This is why initial testing is so important and why we almost always start the relationship by having our customers test our routes and we review and respond with quality and pricing feedback. ( We can also place a customer into "test routing" at any time which allows us to easily review where calls are going regardless of positive or negative margins on those calls.)

 We find that the end result is really based on the old 80/20 rule which is very important to our business - the Pareto Principle is the observation (not law) that most things in life are not distributed evenly. It can mean all or any of the following :
20% of the input creates 80% of the result                                         
20% of the destinations cause 80% of the usage
20% of the customers create 80% of the revenue
20% of the calls produce 80% of the problems

Our intention is to have a long win-win relationship with our clients but we don't know the new clients yet so we have to rely on your information to get to the "End production routing result" as soon as possible.

We therefore rely on our new clients to decide where to start - We there ask our new clients :-
 
- do we start with price sensitive but lower quality "standard" a-z routing plan and interleave higher priced/quality premium routes until we arrive at an optimum pricing result???? OR -
- do we start with a quality sensitive "premium" a-z routing and weave in lower quality  cheaper routes to arrive at a lower quality pricing result?

Until we know your wishes  only you can determine this as it depends on so many subjective customer factors. Our guidelines are that -
 if your company is a large wholesale only carrier, then most likely you start with "standard" low priced rates - if it is a small retail based carrier, then start with premium.

IN our turnup process and before we can go to production we will need to have, a contract , tech form and credit app… it doesn't matter the order of submission, so we suggest that you test first by just returning the tech form, or if you wish you can have us run credit first by returning credit the app, etc…. we do usually prefer to start with the tech form to get you satisfied of our routes and quality prior to full credit and contract review.

If you agree that the establishment of a test account is the best way to go please let me know and I will arrange for you to receive the rate decks and forward you the tech form  to start using our service

Thank you once again for your interest ,

best regards

Barrington Roy Schiller